Refund policy

Return & Refund Policy

At CleanBazaar, we want you to be completely satisfied with your purchase. We take pride in the quality of our products, and your shopping experience is our top priority. If you are not entirely satisfied with your order, we are here to help.

1. 30-Day Money-Back Guarantee

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return or a refund.

To be eligible for a return:

The item must be unused, in the same condition that you received it, and in its original packaging.
Proof of purchase (such as your order number or order confirmation email) is required.

2. Damaged, Defective, or Incorrect Items

Please inspect your order upon reception. If the item is defective, damaged in transit, or if you receive the wrong item, please contact us immediately at support@cleanbazaar.store with:

Your order number.
Clear photos or a short video showing the issue or damage.

Once verified, we will arrange a free replacement or a full refund at no extra cost to you.

3. How to Initiate a Return

To start a return, please contact our support team at support@cleanbazaar.store before shipping any items back.

Please note: Packages sent back to us without requesting a return first will not be accepted.
Once your return request is approved, we will provide you with the correct return shipping address and instructions.

4. Return Shipping Costs

Defective or Damaged Items: If the return is due to our error (damaged/defective product or wrong item sent), we will cover all return shipping costs.
Customer Preference / Change of Mind: If you wish to return an item due to a change of mind, missing a size, or personal preference, the customer will be responsible for paying the return shipping fees. We strongly recommend using a trackable shipping service.

5. Refunds Process

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (Credit Card, PayPal, etc.) within 5 to 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund.

6. Lost or Stolen Packages

CleanBazaar is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. However, if your tracking information shows that your package was lost in transit and never delivered, please reach out to us at support@cleanbazaar.store so we can assist you with a replacement or investigation.

7. Order Cancellations

You may request to cancel or modify your order within 12 hours of placing it. Once an order has entered the processing or shipping phase with our fulfillment team, it cannot be canceled. You may, however, return the item once it arrives following our return guidelines above.